Agents replaced our implementation team

From kickoff calls to self-serve

Six months ago, every new Zablen customer went through a multi-week implementation with a dedicated specialist mapping their chart of accounts, workflows, and integrations by hand. Today, most of that work is handled by AI agents that walk customers through setup conversationally.

What changed

Time-to-first-value dropped from weeks to days. Customers configure custom fields, approval chains, and reporting structures by describing what they need in plain English, and the agent does the rest.

What didn't

Complex migrations and multi-entity consolidations still get a human in the loop. Agents are great at the repeatable 80% of implementation work — the remaining 20% still benefits from an expert who's seen the edge cases before.